Lehigh Valley PA

Actively Hiring - Open Position


Job Description

 

The Shift Supervisor is directly responsible for operational and financial success for the accounts assigned.  The Shift Supervisor reports directly to the District Manager.  This role requires daily oversight of assigned property as well as the direct supervision of Team Leads and Valet/Parking Attendants.  

Essential Duties and Responsibilities

 

Daily Operation

  • Supervise day-to-day activities of all shift lead and attendants as well as any other individuals as assigned by the Operations Manager and District Manager.

  • Staff all location(s) within assigned accounts with direct responsibility for filling shift vacancies occurring during all normal operating hours as a result of employees calling in sick or failing to report as scheduled.

  • Administer the Company’s Disciplinary Action Process.  Contact the Operations Manager or HR for any assistance or approvals.  

  • Assist the District Manager in enforcing and communicating any policy or procedure changes to all Shift Supervisors, Valets, and all other roles scheduled at assigned location(s).

  • Ensure that all assigned accounts open and close at the specified times.

  • Maintain up to date Standard Operating Procedures for all accounts within the assigned account.

  • Maintain location Portal Page to be consistent with Standard Operating Procedures on a daily basis.

  • Assist District Manager with weekly schedule review when the ‘Pre-Draft Schedule’ is posted

  • Provide daily review of safe operations and account safety hazards.

  • Perform other functions and duties as required for the safe and efficient operation of accounts as assigned.


  • Client

  • Establish a regular monthly client meeting schedule for each assigned account.

  • Inspect and recommend improvements to upgrade the appearance and cleanliness of all facilities.

  • Ensure the client is aware of major unplanned discrepancies beyond the control of ParkOps and seek appropriate consideration prior to the end of the billing cycle.

  • Develop and recommend to the client any potential opportunities to create operational efficiencies, revenue opportunities, or cost management strategies.

  • Identify all existing and potential operational problems and make appropriate recommendations to Client / Building Management.


  • Reporting

  • Provide daily review of safe operations and account safety hazards.

  • Provide daily completion of Shift Log including all parameters listed for your location(s)

  • Provide daily completion of Shift Report with detailed content

  • Review, edit and/or approve all pending shifts for assigned location(s) during the next shift you are scheduled by 12:00pm noon.

  • During time review, ensure proper disciplinary action has been submitted, explained and signed for all attendance infractions.

  • Ensure the prompt completion of daily reporting requirements for all locations and roles within the Portfolio.

  • Conduct review of payroll, time and attendance, in accordance with the payroll calendar.

  • Provide accurate data and input into the budget planning process, assist in the annual budget preparation and the subsequent re-forecasting process.

  • Assist District and Operations Manager and Corporate Accounting department by taking action as necessary and requested to ensure timely collection from all accounts.

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    Training/Employee Development

  • Assist and ensure completion of Valet Training Checklists for all employees new to your assigned location(s).  

  • Assist and ensure completion of Driver Training Checklists for all employees new to your assigned location(s).  

  • Continuously train and educate all Valets and all other roles scheduled at assigned location(s) on all company policies and procedures as stated in the employee handbook.

  • Train all supervisor and team leads to train, coach and mentor staff to better safety and car handling.

  • Mentor, review and coach team members to potentially identify individuals who excel and are potential candidates for management.

  • Send semi-monthly emails to team summarizing operational adjustments, areas to improve and team shout outs; complete acknowledgment form for your location(s) roster.

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