The District Manager is directly responsible for operational and financial success of all accounts assigned. The District Manager reports directly to the market Operations Manager. The District Manager role requires daily oversight of assigned properties as well as the direct supervision of Account/Shift Supervisors and Valet/Parking Attendants.
Essential Duties and Responsibilities
Mentor, train, and coach team members to identify individuals who excel and are potential candidates for management.
Cultivate and grow a strong team of committed location managers
Ensure that each location delivers value and excellence to the client
Meet budgeted billing guidelines as defined by Operations Manager.
Personally visit all assigned accounts on a regular basis to check in with employees, managers, clients and to review safety, service quality, appearance, etc. A thorough report from each location is to be submitted Weekly.
Ensure all locations within assigned accounts are staffed appropriately with direct responsibility for filling shift vacancies occurring during all normal operating hours as a result of employees calling in sick or failing to report as scheduled.
Prompt referral of problems and complaints that cannot be immediately resolved to the Operations Manager.
Establish a regular monthly client meeting schedule for each assigned account.
Continuously train and educate all Account Managers, Shift Supervisors, and Attendants on all company policies and procedures as stated in the employee handbook.
Accurately communicate any policy or procedure changes to all Managers, Shift Supervisors, and Attendants.
Utilize ParkOps Employee portal to develop and maintain up to date Site-Specific Operating and Training manuals, for all locations within the assigned district.
Identify all existing and potential operational problems and make appropriate recommendations to Client
Provide a mandatory and prompt response to emergency situations during normally scheduled "off duty hours".
Ensure Proper Training and Administration per the Company’s Disciplinary Action Process. Contact HR for any assistance or approvals. Ensure that the assigned accounts are operating within budget parameters and take appropriate remedial action on negative variances.
Train all supervisor and team leads to train, coach and mentor staff to better safety and car handling.
Hold management team accountable for acceptable damage claim thresholds.
Develop and recommend to the client any potential opportunities to create operational efficiencies, revenue opportunities, or cost management strategies.
Perform other functions and duties as required for the safe and efficient operation of accounts as assigned.
Recruitment / Training / Human Resource Compliance
Conduct Interviews & Orientations in accordance with company protocol and as called upon by Operations Manager and/or HR Department
Ensure appropriate paperwork and reporting is provided promptly to HR Department
Attendance required to Management Meetings as assigned by Operations Manager and/or Corporate Officers
Drafting and Submitting Weekly Master Schedule before deadlines established by Operations Manager
Daily Management Reporting
Ensure all Locations are configured properly
Ensure all Managers are properly utilizing and submitting Daily Management Report (AM/PM).
Review Daily Management Reports daily and provide follow up communication to employee and/or client regarding issues with staffing, responsibilities, complaints, etc
Time & Attendance Management
Review on a daily basis the time and attendance records generated by staff at each assigned property.
Ensure all time and attendance records are reviewed and approved by each site manager as, required by Accounting for the timely billing of clients (within 1 business day of period close).
Conduct review of payroll, time and attendance, in accordance with the payroll calendar.
Ensure all ParkOps Billing Procedures are followed for each client.
Ensure all purchasing adheres to ParkOps Company Purchasing Guidelines.
Submit all claims electronically within 24 hours of the incident.
Incident Reporting & Documentation
Submit all incident reports (guest, client, or otherwise), as necessary within 24 hours of the incident.
Report all incidents involving an injury to Operations Manager and Human Resources immediately (within 1 hour).
Ensure the client is aware of major unplanned discrepancies beyond the control of ParkOps and seek appropriate consideration prior to the end of the billing cycle.
Assist Operations Manager and Corporate Accounting department by taking action as necessary and requested to ensure timely collection from all accounts.
Minimum Requirements and Qualifications
4-year Degree preferred
Up to date on all Ops University Courses
Minimum of two years parking management experience with multiple location supervision.
Previous Management and Supervision of at least 10 direct reports.
Strong analytical and interpersonal communication skills are a must.
Client focus orientation.
Must be detail-oriented and extremely well organized.
Ability to effectively and clearly communicate with all constituents; front line staff, corporate office, and upper management.
Proficiency in Google Apps, Microsoft Office required.
Must be able to stand, walk, run for up to 8 hours.
Must be willing and able to work outdoors in inclement weather.
Must be able to perform job function of all direct reports.